Delivered after nine weeks, wrong color, bag ripped open
We want to ship it back after being delivered today Feb. 14, 2022. We ordered the Jacket Dec 9, 2021. The wrong color was delivered today. Your policy states you can’t accept returns after 30 days from the date of purchase. That is a total rip off! We will never order from your company again! Why can’t you fulfill a simple order? One month passed by when it arrived in Houston with a shipping tag and never left Houston until recently. The worst company I’ve ever dealt with.
Packaging/Not what photo presented
This jacket looked so fluffy and just so pretty in the photo I viewed to purchase...however..it came vacuum packed and all matted together when it arrived...*** I would like a refund and yo return it please...there was no return label enclosed...PLEASE email me a return label...Thanks very much!!