Kitchen Organization Storage

Delivery

All orders shipped with USPS.

Always free shipping for orders over US $100.

All orders are shipped with a USPS tracking number.

Delivery Time: U.S : Handling Time 1-7 Work days, shipping time: 2-3 work days.  Ship from U.S

                       Rest of countries: 2-3 weeks, ship from international warehouse.

Returns

Returns
Our policy lasts 14 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 14 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Custom order won't be able to return.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again/paypal account.
Then contact your credit card company/paypal, it may take some time before your refund is officially posted.
Next contact your bank/paypal. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at milanblocks@gmail.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are the wrong item, defective, or damaged. If you need to exchange it for the same item, send us an email at milanblocks@gmail.com and send your item to: 5301 polk street 18# A, 77023, Houston, TX

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Return Shipping Fee:

Item is broken or we sent wrong, we will offer free return shipping. If customer don't like or because the color is somehow different than you think or any sizes problem, we do not accept free return, customer need to pay for the return shipping fee.